A retired tradesman decided to start a small business for home maintenance repair. He soon quit, saying that people didn’t want to pay for his time: figuring out the problem, running for parts, fixing the problem, and then people changing their minds about the aesthetic look of the replacement part. And that doesn’t include travel time.
The same perception about time can be found with outdoor facilities management. Sometimes people have no understanding of what it takes to not only keep up, but perform preventive and future work. But it’s incredibly important that facility and property time is valued and allocate for the longevity of the site.
How can a property manager explain how much time things take?
- Stories
- Photos
- Numbers. Keeping track of every volunteer, staff, and contractor hour.
- Field trips on the site, by key people
- Shadowing a person for half a day, “Walk a mile in my shoes”
- Visit with the executive on site
How do you build awareness and knowledge?