“CINCINNATI (Nov. 2, 2017) – It doesn’t matter how good the service is or how wonderful the employees are, it’s how clean and fresh a hotel, restaurant, salon or office is that matters most for 92 percent of consumers when deciding if they will become a repeat customer. In fact, 9 in 10 (91 percent) agree that they are more likely to have an overall negative opinion of an independent business if the public spaces (lounges, restrooms or lobbies) are not clean. These are just some of the results from the 2017 Consumer Cleaning Insights Survey, released today by P&G ProfessionalTM, the away-from-home division of Procter & Gamble (P&G).”
Read the full P&G article at http://pgpro.com/articles/pg-professional-survey-reveals-nearly-all-us-consumers-consider-cleanliness-when-deciding-whether-or-not-to-return-to-a-business/