For most people, it’s easier to work with your team when things are going well. People are in high spirits. Compliments are prolific.

But what about when it’s difficult to find the information? Or what if the data gives the team news that is difficult to hear?

How does your team handle good news? bad news?

What techniques does your team have to work with the bad news? Lack of knowledge (ignorance)? Denial? Problem solving? Feedback loops? Education? Adjustments?

How would you describe how receptive the owners, directors and board is to bad news?

Is your strategic plan agile to handle both good and bad news?

About the series. Each month, a site and facilities question will be posed that you can discuss with your staff.