With your team, administration, committee, board, etc., discuss:

• What direct and indirect annual facility costs are included in guest fees? (utilities, supplies, services such as pest control, etc.)
• Are the costs adequate for the property’s needs?
• Does your written paragraph (on the web, in literature) explain the need for the facility costs?
• What are the trends in the facility costs? Is there a long-term plan for them?
• Can all staff interpret and explain the written paragraph to guests?

About the series. Each month, a site and facilities question will be posed that you can discuss with your staff.