The toilet clogs, the mice “overwintered”, the kitchen refrigerator isn’t cooling properly. The list never stops.

What is the attitude your staff has towards these occurrences? “There’s always something…” “things are always breaking…” “can’t get ahead” “it’s just normal”

But are they maintenance problems? Maintenance projects? or a Maintenance item?

Below are some ideas of what you can discuss with your team, administration, committee, board, etc.:

• What is our attitude towards maintenance?
• How do we convey our attitude with guests and campers?
• Does language matter in how we describe maintenance “things”?
• What is our preferred language?

About the series. Each month, a site and facilities question will be posed that you can discuss with your staff.